This website is maintained by and operated on behalf of one or more of the six Victorian Primary Health Networks (PHN) (being Eastern Melbourne PHN, North Western Melbourne PHN, South Eastern Melbourne PHN, Murray PHN, Gippsland PHN and Western Victorian PHN). In this policy, ‘we’, ‘us’, ‘our’ and ‘Head to health’ refers to the Victorian PHNs funded by the Commonwealth Department of Health. This policy only relates to the Head to Health website, not the delivery of Head to Health services in the Head to Health hubs in each region.
Head to Health respects and protects the privacy of website users. Head to Health is committed to protecting your privacy in accordance with the Commonwealth Privacy Act 1988.
Using this website
You can speak to someone on the 1800 595 212 intake number without telling us who you are or revealing any information about yourself. However to adequately provide support to you we will need your details.
Collection and use of your information
If you would like us to call you back, we will collect your first name and a phone number on the “call back” form on this website. We need your name and phone number to contact you.
If you provide us your phone number or other details, they will only be used for the purpose for which you have provided it.
You will not be added to any mailing lists without your prior consent.
This website contains links to other sites. We are not responsible for the privacy practices of any third parties or the material contained in a website that is linked to this site.
To improve your experience on this website, Head to Health also uses ‘cookies’.
No personally identifiable information is stored within cookies used by this website. We won’t attempt to identify you or your browsing activities, unless required by law.
Two cookie types may be used by this website:
These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your Internet session or shut down your computer. Our copy of your information will be automatically deleted 20 minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the Internet, or to record private information about you.
These exist for a defined period of time (usually beyond the termination of the current session) before expiring.
When you visit this site, we may make a record of:
- your server address;
- your top level domain name;
- the date and time of access;
- pages accessed and documents downloaded;
- the previous site you visited; and
- type of browser used.
This information is collected for statistical purposes and to enable us to improve the navigation functions of this website. It is not intended to identify personal information.
This website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Reports provided by Google Analytics help us understand website traffic and webpage usage.
You can request access to or correction of personal and health information by emailing: email@example.com.
Last updated December 2021
If you need immediate help or are at risk of harm to yourself or others call 000
For urgent support, call:
Lifeline 13 11 14
SuicideLine 1300 651 251
Head to Health
Call 1800 595 212
Monday to Friday 8.30am–5pm
(except public holidays)
If you can’t get through,
click here to request a call back.
After hours & weekends
If it is after hours and you would like to talk to someone, call:
Beyond Blue 1800 512 348
MensLine 1300 789 978
KidsLine 1800 551 800
Head to Health acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of country throughout Victoria, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.